Customer Service Representative II

Eversource will not offer immigration related sponsorship for this position   Applicants who require immigration sponsorship-either now or in the future-should not apply   This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation  e g , H 1B, OPT, STEM OPT, CPT, TN, J 1, O 1, etc

** ENERGY BRINGS US TOGETHER*
* At Eversource, you'll be working for New England's largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire

Our team of more than 9,000 dedicated, diverse, and engaged employees is passionate about providing a superior customer experience  We are committed to our communities, the environment, and each other  You'll have a variety of opportunities to further your career, whether it's in customer service, the skilled trades area or a corporate or technical group  Join us on this amazing journey to create a brighter future

Eversource Contact Centers offer a performance based Work from Home program in Windsor, CT and Manchester, NH for all CSRs  You must live in our service territory to be hired

As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions to make their experience a truly exceptional one  You will be immersed in the evolving energy industry, while working both independently and collaboratively on a team that focuses on quality and excellence  This is a union represented position

We offer a fast paced environment, excellent working conditions and a collaborative team atmosphere

Because we are there for our customers when they need us, we offer a variety of shifts during the day  There are also excellent opportunities for overtime, especially during emergency restoration/weather events  We provide robust training and onboarding to ensure you are fully able to service our customer needs

We offer a competitive compensation and benefits package, a fast paced environment and excellent working conditions  Our compensation starts at $25 95/hour, plus overtime, and an annual bonus based on company and individual performance  Some of our benefits include medical, dental, vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community and more  We also provide many opportunities for training and career advancement

This is a Safety sensitive position and will be subject to the PHMSA Federally Regulated drug program, including random drug testing

** The Experience We're Looking for from You:*
* High school diploma or equivalent required

At least 1 year of previous experience helping customers in any capacity/line of work  Candidates with College degrees who do not have customer related experience are encouraged to apply

The ability to speak Spanish is a plus

Must pass pre employment skills testing and background check and drug screening

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* Working Conditions:

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* Must be available to work emergency restoration assignment as required

Must be available to travel between MA/CT/NH as necessary

Representatives are expected to be on call and work extended hours as well as mandatory overtime to support higher call volumes during times of inclement weather or other major events  Contact center representatives are front line employees - if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers

We are open holidays, for which you may sign up or be drafted to work during those times

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* Competencies:

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* Build trusting relationships

Manage and develop people

Foster teamwork and cross functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

** Worker Type:*
* Regular

** Number of Openings:*
* 10

** Emergency Response:*
* Responding to emergency situations to meet customers' needs is part of every employee's role  If employed, you will be given an Emergency Restoration assignment   This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location

** EEO Statement:*
* Eversource Energy is an Equal Opportunity and Affirmative Action Employer   All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status

VEVRRA Federal Contractor