Move In Specialist

CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.

Temporary Housing:
We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.

Managed Repair Program (MRP):
Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.

As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre- employment background check and drug screening. Full details will be shared if an offer is extended.

Our office is in North Central Phoenix. New employees will complete in-office training for the first few weeks
.

Additionally, employees will work in-office until they show proficiency in the role (approximately 90 days), then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings.

Computer and phone equipment will be provided.

You must have reliable high-speed internet service and a suitable workspace at your residence.

The hourly rate for this position is $22.00 per hour, with additional opportunity for monthly incentives.

Position Summary:

The Move In Specialist supports the Residence Specialists, Managers, and other internal departments in facilitating and closing the Move-In Process.

This position is integral to the team to ensure processes are followed for timely, thorough, and accurate Move-Ins. We are seeking highly motivated individuals with excellent organization skills to facilitate our claims process for moving families into temporary housing.

• Interface with Policyholder and Furnishings department as needed to prepare quote for FHA orders. Provide quotes to Adjuster.
• Collect proposed lease, audit for adherence to CRS process.
• Confirm move in date with Furnishings department.
• Finalize Move-In in CRS system.
• Document activities related to all claims handled while maintaining accurate data in Salesforce or other systems.
• May provide back-up coverage for the Residence Specialist team to ensure customers are serviced promptly.
• Participate in completing Fair Rental Value assessments as needed.
• Provide overflow coverage for Housing Initial Calls (“IC”).
• May work outside of normal schedule to service customers as needed, particularly during catastrophe (“CAT”) season.
• Ensure customer satisfaction by prompt and proper resolution of escalated issues, problems or questions via email and telephone communication.
• Assist with research, analysis, and metric reporting as needed.
• Participate in completing Final Confirmation Calls (FCC’s) and remaining details on the Move-In process for housing claims.
• Performs other duties as necessary or assigned.

• Strong ability to build rapport and trust with new contacts.
• Exceptional customer service skills.
• Demonstrated verbal and written communication skills.
• Strong work ethic and determination.
• Ability to set, meet, and exceed goals.
• Intermediate skills with Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Ability to manage multiple claims while maintaining meticulous records.
• Problem-solving skills to identify discrepancies and proactively resolve issues.

• High School Diploma/GED or equivalent required.
• Typing speed of 40 WPM required.
• 3+ years of customer service experience required.
• College coursework preferred.
• Experience in roles that focus on high attention to detail such as Accounting, Auditor, Loan Processor, or Mortgage Coordinator preferred.