Senior Payroll Customer Success Manager - EMEA

Employer Industry: Global Payroll and HR Technology

• Salary range of $37,280 — $83,880 USD
• Flexible work‑from‑anywhere policy
• Generous flexible paid time off and flexible working hours
• Comprehensive benefits, including 16 weeks paid parental leave and mental health support services
• Opportunities for career advancement and personal growth within a supportive environment
• Empowerment to take ownership of your work and plan your schedule around your life

• Develop a deep understanding of Remote's Payroll and HR products and services
• Manage the entire customer journey, fostering long‑term partnerships focused on payroll services
• Ensure customer success and satisfaction through effective relationship management
• Identify upselling and cross‑selling opportunities, managing campaigns and product promotions
• Monitor customer feedback and collaborate with various teams to enhance payroll product experience

• Extensive experience in customer success management or account management roles, specifically in the international Payroll/HR tech space
• Strong knowledge of Global Payroll and HR Tech software and tools
• Proven track record in onboarding, retaining, and developing customer relationships
• Excellent verbal and written communication skills with the ability to influence stakeholders
• Ability to manage complex projects and communicate effectively without close supervision

• Familiarity with how global organizations and start‑ups operate
• Experience in a fast‑paced work environment
• Understanding of remote working dynamics

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.