Remote Automotive Customer Service Agent; Dealer Assistance

About the Role

If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity!

You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed.

This position starts at $13 per hour.

As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development opportunities

• Computer, typing and phone skills
• Interpersonal skills
• Detail oriented
• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
• See Skills for Success below

• Provide fantastic service over the phone
• Use your computer skills to:
• Research requests related to profile assistance
• Track vehicle shipments and vehicle orders
• Assist with car warranties
• Escalate critical orders
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Live chat with a Morley Talent Acquisition (TA) Specialist (  | chat hours: M-F 8 a.m.

- 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

• Computer, typing and phone skills
• Can speak and type proficiently at the same time
• Able to problem-solve, act as a consultant and resolve customer issues
• Solid work ethic, able to meet deadlines
• Excellent organizational and interpersonal skills, strong attention todetail

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work during the hours below (
  
  Note:
  
  Must be able to stick to the schedule reliably, as some queues are time sensitive)

• Training (requires 100% attendance):
• First four weeks – instructor-led:
• 8 hours / day
• Between 8 a.m. and 5:30 p.m. Eastern time
• Monday - Friday
• Next four weeks – hands-on calls:
• Scheduled during hours of operation:
• Between 8 a.m. and 8 p.m. Eastern time
• Monday - Friday
• Work schedule:
• Able to work shifts between 8 a.m. and 8 p.m. Eastern time
• Monday - Friday
• No weekends!

• Degree in a relevant or related field
• Experience in the automotive industry

• Ohio resident
• Secluded and distraction-free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Wondering what it's like to work for Morley from home? Check out this video () to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video:  )

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Our mission is to…