Customer Service Representative

Eligibility

You must reside in one of the following states:
Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, or West Virginia.

Work Hours: 12:00 PM - 9:00 PM CST
Training

Schedule:

7:30 AM - 4:00 PM CST

As a Customer Service Specialist
, you will support patients by managing the front‑end process for equipment orders and insurance verification. This fast‑paced role involves inbound and outbound calls, documentation, and coordination with multiple systems.

• Answer inbound calls and make outbound calls to assist patients
• Obtain, analyze, and verify referral information
• Create orders and schedule equipment delivery
• ate patients on financial responsibility when applicable
• Complete insurance verification and obtain pre‑authorizations
• Navigate multiple EMR systems to enter and review documentation
• Communicate trends and issues with insurance carriers to management
• Contact patients when documentation does not meet payer guidelines

• Strong attention to detail and problem‑solving skills
• Ability to navigate multiple systems efficiently
• Excellent communication skills
• Previous customer service experience preferred

This is a Contract to Hire position based out of Newton, IA.

Pay range: $16.00 - $16.00/hr.
Benefits (subject to eligibility, classification, and length of employment) may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Feb 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.