Remote Client Support Agent
Omaha, Douglas County, Nebraska, 68197, USA
Listed on 2026-02-14
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Role Summary
The Remote Client Support Agent provides comprehensive client support by conducting detailed travel research, coordinating reservations, and ensuring all booking details are accurate and complete. This role emphasizes customer service excellence, booking coordination, and administrative accuracy in a fully remote environment.
Primary ResponsibilitiesAssist clients with detailed itinerary planning and travel coordination
Research, compare, and confirm reservation options using approved systems
Provide accurate information and thoughtful recommendations aligned with client preferences and budget
Communicate professionally and clearly with clients via email, phone, and messaging platforms
Manage booking updates, changes, and inquiries in a timely manner
Maintain accurate and detailed client records and documentation
Participate in training sessions, meetings, and ongoing professional development
Fully remote work environment
Flexible scheduling options
Ongoing training and professional development
Access to incentive programs and special perks
Supportive and collaborative team culture
Strong written and verbal communication skills
High attention to detail with strong organizational abilities
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
Proficiency in English communication
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