Customer Service Representative, Work from Home

Coldwater Law Offices Lillis & Jansen PC | Full time

Memphis, United States | Posted on 08/21/2022

Lillis & Jansen PC .HIRING for aCustomer Service Representative

Work for a positive company with a business culture and core fundamentals to be the best!

Base Pay plus commission and bonuses.

Customer Service Representative will be responsible for working from a home office and local REMOTELY.

The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by Lillis & Jansen PC . To do well in this role, you need to be a people-person who is detail oriented and posse a strong interested in exceeding expectations.

Responsibilities:

• Ensure customer satisfaction and provide professional support.
• Communicate and coordinating with colleagues as necessary.
• Communicate with customers through various channels (i.e., phone, email, chat, etc.).
• Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Knowledgeable in our products and services
• Keep records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.

• At least 18 years of age
• Aptitude to multi-task and adjust quickly to change in a busy financial service center
• Familiarity with CRM systems and practices
• High school diploma or equivalent
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• 2 years of recent financial experience
• Ability to contribute in a fast paced, team-oriented environment