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Customer Success Mgr./ CSM Technical Support

Senior Customer Success Advocate — Remote & Retention Lead

Remote / Online - Candidates ideally in
Dover, Kent County, Delaware, 19904, USA
Listing for: Lumen
Remote/Work from Home position
Listed on 2026-02-14
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications company seeks a Customer Success Advocate Sr to focus on revenue retention in the Inside and Mid-Market customer segment. The role entails mentorship, subject matter expertise, and managing complex accounts, ensuring customer success through effective strategies and engagement. Candidates should have over 5 years of experience in customer success or account management, a Bachelor’s degree in a related field, and the ability to work independently.

Competitive compensation and benefits offered for this position.
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Position Requirements
10+ Years work experience
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