Customer Sales & Service Representative

Customer Sales & Service Representative I

Training starts:
Monday, March 23, 2026!

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy‑to‑use, high‑tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first six months will be on‑site in the office as Mediacom provides the training for your new role.

• Month 1-3:
  Training (onsite)
• Month 4-5:
  Live calls, ongoing training as needed (onsite)
• Month 6:
  Full hybrid schedule rotation (25% onsite, 75% work from home)

• $1,000 Sign‑On Bonus
• Paid on‑the‑job training and opportunity to promote
• Company‑provided equipment
• Hybrid schedule: first six months onsite, after training 3 weeks work from home, 1 week onsite
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Monthly commission potential
• Shift differential pay increase for evening shifts
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services is provided.
• Education enrichment up to $5,000 per year for qualified employees
• Employee wellness program

• Interact with customers by telephone, as well as e‑mail, mail, and fax.
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Assess customer needs and interests to present Mediacom products and services.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Exceed or maintain minimum sales, quality, and productivity standards.
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on‑site service calls when necessary.
• Receive and process customer payments.

• High School Diploma or GED required; 2‑Year degree preferred.
• 1-2 years prior work experience in a customer‑facing role required.
• Technical support experience preferred; not required.
• Basic knowledge of Microsoft Windows and experience using email programs.
• Previous experience in an inbound call center environment preferred.
• Must have ability to work successfully while multi‑tasking (including speaking, typing, and moving in and out of multiple platforms).
• Strong customer service skills including listening, processing detailed information, communicating complex information, and establishing rapport with customers.
• Strong written and verbal communication skills with the ability to work in a fast‑paced environment.
• Detail oriented, strong organizational and follow‑through skills required.
• Ability to type 30+ WPM.
• Dual‑monitor environment experience highly preferred; proven ability to toggle between multiple platforms and databases quickly and efficiently.
• Ability to work evenings, weekends, and holidays.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.

Get to know us:
Mediacom Communications is known by our Mediacom brands, including:
Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
360

Pro, Xtream…