Remote Bilingual; Spanish Customer Service Account Representative

Overview

Employer Industry: Insurance Services

Why consider this job opportunity:

• Salary up to $XX,XXX
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment dedicated to customer service excellence
• Flexibility of remote work, with specific hours of 8:30 AM - 5 PM ET, Monday - Friday
• Commitment to diversity and inclusion, fostering a respectful and ethical workplace
• Comprehensive training provided for skill development and licensing

• Deliver consistent customer service by answering 50+ inbound calls daily and maintaining high talk time
• Ensure accuracy in policy servicing, billing, endorsements, and claims support
• Proactively identify retention risks and escalate issues to sales as needed
• Maintain precise records and documentation in CRM and internal systems
• Collaborate with teammates and sales partners to enhance customer interactions and resolve issues

• At least ONE YEAR of relevant industry experience, preferably with the employer
• Must possess active Property & Casualty AND Life & Health licenses, or willingness to obtain
• Strong customer-centric mindset with emotional intelligence
• Proven ability to maintain accuracy and attention to detail in documentation
• Excellent communication and problem-solving skills

• Experience in a customer service role within the insurance industry
• Familiarity with CRM systems and operational workflows
• Demonstrated resilience and adaptability in high-pressure situations
• A strong sales-driven attitude and growth mindset
• Previous experience working in a remote setting

#Insurance Services #Customer Service #Remote Work #Career Growth #Diversity And Inclusion

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