Remote OCCC Customer Service Agent_Collections

Overview

Employer Industry: Pest Control Services

Why consider this job opportunity:

• Salary of $18 per hour plus a 3% sales commission
• Variety of schedules available, including nights, weekends, and holidays
• Comprehensive four-week training program to equip you with necessary skills
• Opportunity to work from home with provided equipment
• Engaging work environment with gamification methods to boost performance
• 401(k) plan with company match and employee stock purchase plan

• Contact residential customers regarding past-due accounts via phone and email
• Investigate and resolve billing discrepancies in coordination with service and sales teams
• Process payments and update customer accounts in the billing system
• Maintain accurate records of collection efforts and customer communications
• Provide excellent customer service while ensuring compliance with company policies and regulations

• High School Diploma or GED
• 1–3 years of experience in collections, customer service, or accounts receivable
• Ability to pass a computer assessment
• Excellent interpersonal and negotiation skills
• Basic computer skills in various software and web-based applications

• Proficient in Microsoft Office and customer account systems (experience with Serv Suite or similar platforms is a plus)
• Comfortable working in a high-volume role
• Ability to work independently and manage multiple priorities

#Pest Control #Customer Service #Remote Work #Career Growth #Competitive Pay