Hybrid customer service representative

Black Hawk Industrial is a leading provider of high-quality industrial products and equipment, specializing in manufacturing services and innovative engineered supply solutions. We emphasize building strong, local customer relationships while exceeding the expectations of our customers, suppliers, and shareholders. At Black Hawk, we take pride in fostering a positive and fun work environment for our employees. Our motto, "BIG ENOUGH TO SERVE, SMALL ENOUGH TO CARE," reflects our commitment to providing personalized service and tailored solutions.

We are seeking a full-time Customer Service Representative for a hybrid role based in Jackson, MI, with the flexibility to occasionally work from home. The Customer Service Representative will assist in managing customer inquiries, ensuring satisfaction, and delivering excellent support. Day-to-day tasks include resolving customer concerns, processing orders, ensuring accurate and timely deliveries, and maintaining positive client relationships. The role requires effective communication, a customer-first mindset, and a proactive approach to problem-solving.

• Strong skills in Customer Service, Customer Support, and Customer Satisfaction
• Experience in delivering exceptional Customer Experience and maintaining high Customer Satisfaction levels
• Excellent communication, problem-solving, and interpersonal abilities
• Ability to work in a hybrid environment, with flexibility to work both onsite in Jackson, MI, and remotely
• Proficiency using relevant tools and software for customer relationship management (CRM) is an advantage
• Previous experience in a customer-facing or service-oriented role is preferred

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