Remote OCCC Customer Service Agent_Seasonal

Employer Industry: Pest Management Services

• Salary up to $16.73 per hour plus 3% sales commission
• Opportunity for career advancement and potential transition to full-time employment
• Work remotely from home with provided equipment
• Comprehensive four-week training program to enhance your skills
• Flexible scheduling options, including nights, weekends, and holidays
• Engage in a fun, high-energy, and collaborative work environment

• Provide exceptional customer service to manage and retain customer relationships
• Identify opportunities for cross-selling and upselling services
• Assist customers with solutions to ensure satisfaction and retention
• Handle high call volumes during the peak season, starting around February
• Utilize gamification tools to track performance and engagement

• High School Diploma or GED
• 1-2 years of customer service experience, preferably in a call center
• Completion of a Culture Index assessment
• Verification of internet speed and ability to pass a computer assessment
• Excellent interpersonal and communication skills

• Strong computer skills, including proficiency in Microsoft Office
• Comfortable working in a high-volume customer service environment
• Exceptional customer service soft skills, such as empathy
• Ability to prioritize tasks and manage time efficiently
• Experience with various software and web-based applications

#Pest Management #Customer Service #Remote Work #Career Growth #Training Provided