Warranty Claims Examiner

Warranty Claims Examiner page is loaded## Warranty Claims Examiner locations:
Parsippany, NJtime type:
Full time posted on:
Posted Todayjob requisition :
25238# At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present.

And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
** Team Summary
** At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present.

And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

** Job Summary
** The Residential Warranty Claims Examiner position is a critical member of our Residential Warranty Claims team. This corporate position is based in our HQ Parsippany, NJ location. The goal of the Residential Warranty Claims Department is to provide solutions-based service driven by the desire to partner with the GAF sales team and customers to understand and resolve their GAF roofing system material and workmanship concerns.

The successful candidate will report to the Residential Warranty Claims Supervisor for Enhanced Warranties. The Residential Warranty Claims Examiner will be responsible for overseeing their assigned warranty claims by providing an exceptional experience to internal and external customers.

** Essential Duties
*** Efficiently manage the day-to-day activities related to new and existing residential warranty claims, which includes but is not limited to research and investigation, assignment of work orders, preparation of various communications throughout the life-cycle of the claim, and resolution.
* Apply business reasoning and critical thinking to recommend solutions to best support our customers and their Claim experience.
* Deliver investigation and resolution of customer concerns, complaints, and disputes in a timely and empathetic manner.
* Proactively follow-up with our customers to provide a seamless experience, gathering necessary claim and contractor information and confirming work-order statuses.
* Highly organized and possess strong attention to detail.
* Effectively communicate claim status and resolution with internal and external customers.
* Create and maintain close relationships with internal and external customers to align with our world class customer service model. This will include a comfort level with direct communication with the contractor and GAF sales team.
* Participate in ongoing training for GAF Residential products.
* Support the development and implementation of workflow, processes and system improvements.  
** Qualifications Required
*** H.S. Diploma or General Education Degree (GED) Required
* Bachelor’s Degree Preferred
* Past customer service experience
* Strong written and verbal communications skills.
* This position is based in our Parsippany, NJ corporate headquarters which currently operates on a hybrid in-office schedule. Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.  
** General Knowledge,

Skills and Abilities

*** Excellent listening skills to empathize with the customer
* The ability to collaborate and work effectively with a team.
* Proficient in Google Business Suites.
* Ability to assess a customer's needs, to offer and recommend solutions via…