Remote OCCC Customer Service Agent_Retention

Employer Industry: Pest Control Services

Why consider this job opportunity:

• Salary up to $20 per hour plus a 3% sales commission
• Opportunity for career advancement and growth within the organization
• Work remotely from your home office with provided equipment
• Comprehensive four-week training program to ensure your success
• Flexible schedule options that may include nights, weekends, and holidays
• Collaborative and supportive work environment with a focus on employee engagement

• Address and resolve customer issues with empathy and professionalism
• Utilize strong negotiation and customer service skills to retain customers
• Maintain detailed records of customer interactions and retention efforts
• Collaborate with internal teams to ensure seamless service delivery
• Work efficiently in a fast-paced environment while managing multiple tasks

• High School Diploma or GED
• 1-2 years of customer service experience within or outside a call center
• Ability to pass a computer assessment
• Verification of internet speed (minimum of 50 mbps download/20 mbps upload)
• Excellent interpersonal and communication skills

• Proficiency in CRM systems and basic computer applications
• Strong computer skills in various software and web-based applications
• Comfortable working in a high-volume role
• Empathy and patience when dealing with customer concerns
• Ability to work independently and as part of a team

#Pest Control #Customer Service #Remote Work #Career Opportunity #Training Provided

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