Customer Support Representative; Columbus, OH

Position: Customer Support Representative (Columbus, OH
We're Growing - Join Our Team!

Contact Us Communications (based in Columbus, Ohio) is expanding and looking for amazing people to join our work-from-home team as Customer Support Representatives!

If you love helping others, enjoy problem-solving, and thrive in a fast-paced, positive environment - this could be your next great opportunity!

Training Starts: March 9, 2026

Production Hours: 24/7 (flexible scheduling based on client need)
Location: 100% Work From Home

What You'll Be Doing:

As a Customer Support Representative, you'll be the friendly voice on the other end of the line helping customers schedule rides to doctor appointments and resolving service-related questions. You'll handle calls from case managers, case coordinators, and member advocates - all while providing exceptional, empathetic support.

Every day you'll:

• Help customers get where they need to go - literally!

• Communicate clearly and professionally (on the phone and sometimes via email)

• Build trust and confidence with every call

• Troubleshoot and solve problems with patience and positivity

• Manage your time effectively while keeping customers happy

What We're Looking For:

• You're at least 18 years old
• You have a High School Diploma or GED
• You have 2+ years of customer service experience
• You're confident, friendly, and love connecting with people
• You can type at least 25 words per minute
• You're comfortable using a computer (Microsoft Office, email, etc.)
• You have reliable high-speed internet, an Ethernet cord, and a quiet workspace
• You can work independently and stay organized
• You're flexible, dependable, and ready to grow with us!

Your Home Office Setup Should Include:

• Computer or laptop (no tablets)
• High-speed internet connection (you'll take a quick speed test!)
• Ethernet cord connection
• Quality headset with microphone
• Quiet workspace

What's In It For You:

• Competitive starting pay
• Paid training
• Paid time off
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Opportunities for advancement
• Work from the comfort of your home

Ready to Grow With Us?

If you're dependable, people-focused, and ready to make an impact from home, we want to hear from you!

Apply today and start your new career with Contact Us Communications on February 9th!

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

Contact Us is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.