Customer Services Director AMEC
Remote / Online - Candidates ideally in
York, York County, Pennsylvania, 17404, USA
Listed on 2026-02-15
York, York County, Pennsylvania, 17404, USA
Listing for:
Malvern Panalytical
Remote/Work from Home
position Listed on 2026-02-15
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Employer Industry: Analytical Instruments and Technologies
Why consider this job opportunity:- Competitive salary with bonus potential
- Comprehensive benefits package, including holiday leave and pension scheme
- Opportunity for career advancement within a fast-growing international company
- Flexible hybrid/remote work options available
- Supportive and inclusive company culture
- Chance to make a positive impact on customer satisfaction and global operations
- Lead and empower regional Customer Success teams to achieve world-class service performance and operational excellence
- Collaborate with Sales Directors to align service delivery and customer engagement strategies
- Champion customer satisfaction and manage escalations to ensure high NPS and loyalty
- Serve as the communication hub between Sales, Finance, and local service teams to drive innovation
- Monitor financial performance and ensure compliance with service operations and Health & Safety standards
- 5–10 years of leadership experience in Customer Service or Customer Success managing multi-country operations
- Proven track record of improving customer satisfaction and NPS
- Lean/Six Sigma expertise for enhancing service quality and efficiency
- Strong commercial acumen with understanding of budgets and after-sales performance
- Exceptional communication and influencing skills
- Experience with Salesforce or Service Max
- Strong change management skills
- Ability to travel as required
- Experience managing large, high-performing teams
#Analytical Instruments #Customer Success #Leadership #Remote Work #Inclusive Culture
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