Customer Success Manager

Ever rented an apartment?

Rent Engine makes it faster, easier, and cheaper. Hundreds of leasing teams in 40 states rely on Rent Engine every day.

We launched in 2025 and are growing by 20%/month with a lean team of 10. We ship new features daily and announce weekly (rentengine.io/blog)

Now we're hiring to build even faster.

This is a high-growth, high-ownership startup. Everybody is an individual contributor, there are no middle managers or bureaucracy. You'll learn quick and get as much responsibility as you can handle. We look for 3 key traits:

• Agency: do you push the limits of what's possible and don't wait for permission
• Curiosity: are you eager to learn (from teammates, customers, and the world)
• Attention to detail: can you be proud of the work you create

If you align with our mission, keep reading and see if you're a fit.

• 2+ years in software as a customer success, onboarding, or technical support role
• Loves talking to customers daily (non-negotiable)
• Is meticulously detail-oriented
• Thrives in environments with ambiguity and experimentation
• Wants to build & lead the CS team from 1 to N

• Onboard new customers, from signed contract to live team training
• Check in with current customers to help answer technical questions and share best practices
• Help with hiring and training the CS team
• Work very closely with our founder Alex (currently leading CS)

• Fully remote
• All of our work happens in American timezones

• $70-$100k base salary
• 0.1-0.2% equity
• Employer-sponsored health insurance
• Unlimited PTO (we work very hard, but unplugged time-off is just as important)

Submit your application here AND submit a cover letter. They're old-fashioned, but we want to hear why you're the right person to build & lead the CS team ch on why you're interested in the company, this position, and what lessons/experience you'll bring on day one.