Branch Office Administrator

Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team
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At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Client Support Team Professional role, you are a critical member of that team along with the financial advisor. You are the first voice a client hears when they call on the phone – the first face they see when they walk in the door.

You have many responsibilities, but the most important is getting to know your clients so well that you not only help them identify their problems – you see them coming a mile away. You and your financial advisor are essential in working together to help your clients achieve their most cherished financial goals.

Position

Schedule:

Full‑Time

Branch Address: 167 South St, Plainville, MA

This job posting is anticipated to remain open for 30 days, from 10‑Feb‑2026. The posting may close early due to the volume of applicants.

Role Summary As a Branch Office Administrator, you’ll be a vital part of our team, providing seamless support to our clients. You’ll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment.

• Comprehensive 6‑month training including an experienced peer mentor
• A wide support network that extends from your branch office to your region to the home office
• You’ll often work independently but will have a team of thousands backing you every step of the way

• Deliver exceptional personalized service to ensure clients feel understood and informed
• Take an active role in the annual business planning process to assist in developing strategies for the upcoming year
• Actively listen for situations in the clients’ lives that may indicate a need for additional services
• Drive marketing activities such as planning and executing events

• A culture of continuous improvement and professional development reflecting a respect for individuals and their unique contributions
• An inclusive environment where everyone’s different viewpoints are valued and help to achieve results
• We recognize individual efforts through a rewards program that promotes a long‑term career, your financial security, and you and your family’s well‑being
• Full‑time Associates receive the following benefits:
  • Medical, prescription drug, dental, vision, and voluntary benefits (accident, hospital indemnity, critical illness)
  • Short‑ and long‑term disability, basic life, and basic AD&D coverage – provided at no cost
  • 401(k) retirement plan, health savings account, and flexible spending account
  • 10 paid holidays, 15 days of vacation for new associates starting on January 1, sick time, personal days, and a paid day for volunteerism
  • Eligibility for bonuses, profit sharing, and the Employee Assistance Program

• Edward Jones believes in a human‑centered approach to partnership and impact
• Discretionary and variable compensation programs, including bonus opportunities based on branch and firm profitability and individual performance
• Hiring minimum: $28.35 per hour
• Hiring maximum: $30.69 per hour
• Opportunity for merit‑based salary increases as you progress in the BOA role

• Analytical thinking
• Attention to detail
• Adaptability
• Conversational skills
• Digital tool utilization
• Team collaboration

• Client Service:
  Provide exceptional service via inbound/outbound calls, email, and in‑person interactions. Resolve issues and maintain strong relationships with clients, referral sources, and internal support team members.
• Account Management:
  Learn and understand the financial services industry; handle account openings, transfers, and other requests; process transactions and maintain accurate records.
• Administrative & Operational Support:
  Work independently, schedule appointments, prepare materials for client meetings, manage correspondence, support marketing initiatives, streamline processes, and execute on the branch business plan.
• Technol…