Customer Success Advisor - US Remote

Overview

Employer Industry: Healthcare Communication Solutions

Why consider this job opportunity:

• Salary up to $70K USD base plus incentives
• Remote-first work environment offering flexibility
• Comprehensive health, dental, vision, life, and disability insurance available from day one
• 401K plan with match and immediate vesting
• 17 company holidays plus 2 floating holidays, along with a competitive paid time off policy
• Opportunities for internal advancement and career growth

• Serve as a strong advocate for customers, representing their needs within the organization
• Build trusting relationships and provide day-to-day support to executive sponsors and key strategic practices
• Partner with customers to ensure full utilization of Lightning Bolt Scheduling for desired business outcomes
• Monitor system utilization and service request data to identify risks and resolve issues proactively
• Lead client retention efforts and coordinate with internal teams to ensure effective service delivery

• 4-6 years of work experience in Customer Success, Account Management, or Professional Services
• 2+ years of experience in supporting SaaS products, with a preference for healthcare software experience
• Excellent verbal and written communication skills
• Available to travel up to 25%
• Strong technical aptitude with the ability to apply scheduling solutions to customer challenges

• Experience with scheduling workflows
• Proven ability to drive process change and user adoption
• Strong critical-thinking and problem-solving skills
• Exceptional customer service mindset and strong work ethic
• Ability to manage multiple priorities in high-pressure environments