Business Banking Specialist

Job Summary Overview

The position is responsible for providing service through all business banking servicing channels.

• Serves as product knowledge and troubleshooting expert for all business online and Treasury Management services. This includes, but is not limited to:
• Online account opening process.
• Online banking and mobile banking.
• Bill Pay (consumer & business).
• External transfers.
• Mobile deposit.
• Remote Deposit Capture.
• Positive Pay.
• ACH Origination.
• Card Power.
• Money Management.
• Website online search tool (Silvercloud Ops Manual for members).
• Responds to member inquiries through email, chat, and phone correspondence with consistent, accurate and courteous service.
• Maintains high degree of knowledge of business products, services, and processes.
• Maintains strong knowledge of business structures and account documentation requirements.
• Identifies fraud trends to mitigate losses for both members and credit union.
• Maintains high level knowledge of online fraud and business fraud, such as brute force attacks and new account fraud.
• Assigned to business banking related ACD Groups. This includes, but is not limited to:
• Business Services.
• Treasury Management.
• Fosters and maintains relationships with business members.
• Presents sales opportunities for leads, referrals, or additional services throughout written and verbal communication. Also requires outbound sales and service call/email efforts.
• Conducts daily morning tasks, including customer calls related to ACH, non-posts, chargebacks, inactive/dormant accounts, red flags, and more.
• Performs other job-related duties as assigned.

High School diploma or general education degree (GED) and one (1) years’ experience in a financial institution with experience opening new accounts or completing loan applications or call center environment or any equivalent combination experience.

Knowledge of computers. Ability to type 25 words per minute. Ability to read, write, speak, and use proper grammar in English. Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals. Ability to write simple business correspondence. Ability to speak effectively to members regarding common inquiries or complaints. Ability to apply common sense understanding when dealing with problems involving variable in standardized situations.

None.

• Proficiency in Quicken and Microsoft Money.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Good understanding of bank products, sales, and new business development.
• Basic knowledge of cash flow management and business credit underwriting.
• Strong customer service and community relations skills.

• Regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Must be able to travel independently to department and branch locations.

NOTE:

The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.