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Customer Success Mgr./ CSM Account Manager

Senior Customer Success Advocate — Remote & Retention Lead

Remote / Online - Candidates ideally in
Olympia, Thurston County, Washington, 98502, USA
Listing for: Lumen
Remote/Work from Home position
Listed on 2026-02-15
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Account Manager
Salary/Wage Range or Industry Benchmark: 69132 - 92169 USD Yearly USD 69132.00 92169.00 YEAR
Job Description & How to Apply Below
A leading telecommunications company is looking for a Customer Success Advocate Sr in Olympia, WA. This role focuses on maintaining revenue retention for the Inside and Mid-Market customer base, acting as a subject matter expert, and mentoring new team members. Ideal candidates will have over 5 years of customer success experience and the ability to manage complex customer accounts independently.

Compensation is competitive with a range of $69,132 - $92,169 for this location, reflecting skills and experience.
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Position Requirements
10+ Years work experience
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