Customer Experience & Permitting Specialist; Remote

About Liv Smart Home Services

Liv Smart Home Services supports homeowners with energy-efficient home upgrades by managing the process from sign-up through installation and compliance. Our operations rely heavily on clear communication, accurate documentation, and strong coordination between customers, installers, and permitting authorities.

We are growing and looking to add experienced customer service professionals with a background in home services, HVAC, solar, or related trades
.

This role is primarily focused on customer communication and service after a customer has signed up. You will be the main point of contact for customers during the permitting, scheduling, and installation phases.

While customer service is the core of the role,
experience with permitting and trade-based operations (HVAC, solar, electrical, plumbing, or construction) is a strong requirement and ideal fit for this position.

• Handle incoming and outgoing customer phone calls, emails, and messages
• Provide clear updates to customers regarding permits, scheduling, inspections, and installations
• Manage customer expectations and resolve questions or concerns professionally
• Coordinate permitting processes and track permit statuses
• Schedule and confirm installation appointments
• Communicate with installers, inspectors, and internal teams
• Update customer accounts, job statuses, and documentation in internal systems
• Upload and organize installation photos and permit-related documents
• Ensure customer files are accurate, complete, and compliant

• 2+ years of customer service experience
  , preferably in a home services or trade-based environment
• Experience in HVAC, solar, construction, electrical, plumbing, or similar trades
• Strong verbal and written communication skills
• High attention to detail and strong organizational skills
• Comfortable managing multiple customer cases simultaneously
• Experience working with CRMs, scheduling tools, and cloud-based documentation
• Ability to work independently and reliably in a remote environment

• Hands‑on experience with permitting, inspections, or municipal documentation
• Familiarity with install workflows, job coordination, or field operations
• Experience supporting customers during longer project timelines (not same‑day service)
• Background in companies using tools like Service Titan, Housecall Pro, Jobber, or similar systems

• A calm, professional communicator who can confidently speak with homeowners
• Someone who understands how trade‑based projects work and why timelines can shift
• A detail‑oriented operator who prevents issues before they escalates
• A customer‑first mindset balanced with operational realism

• 100% remote work environment
• Stable, long‑term role with a growing home services company
• Opportunity to grow into senior customer experience or operations roles
• A team culture that values ownership, accountability, and clear communication

Submit your resume and a short note outlining your experience in customer service and any background you have in HVAC, solar, or trade‑based operations.

Job Types: Full‑time, Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

• Work from home

• Spanish (Required)

Work Location:

Remote