Client Advocate

Overview

Join Our Mission‑Driven Team as a Client Advocate.

Location:

Remote.

Employment Type:

Full-Time. Department:
Client Services. Training

Start Date:

April 6th, 2026 (Training is mandatory).

As a Client Advocate, you’ll be the first point of contact for individuals seeking financial support and guidance through Green Path’s services. This role is ideal for those who excel in fast‑paced, high‑volume environments and are motivated by helping people take their first steps toward financial wellness. You’ll engage with prospective clients, provide exceptional customer service, and help connect them to the right financial counseling resources.

If you’re empathetic, patient, and thrive in structured call center settings, this opportunity is a great fit.

• Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day; average 5 minutes per call). Delivering timely email support while managing and completing assigned tasks.
• Deliver excellent customer service and support to potential and current Green Path clients.
• Enter and update client data with accuracy and attention to detail.
• Schedule appointments for prospective clients with Financial Counselors.
• Triage incoming calls from existing clients and creditors, routing them appropriately.
• Professionally intake and review client complaints.
• Maintain strict confidentiality regarding client financial information.
• Perform role duties primarily while seated and using standard office equipment (phone and computer).

• Ability to type 40 WPM at 80% accuracy.
• Strong customer service skills, ideally in a fast‑paced environment. Call center experience preferred but not required.
• Professionalism and empathy when interacting with clients experiencing financial stress.
• Excellent communication skills — clear, courteous, and efficient.
• Ability to follow structured workflows and meet performance expectations.
• U.S. Citizenship (required due to contract requirements).

• A private, enclosed room with a door.
• Hard‑wired internet connection (ethernet required) and standard broadband internet.
• Security camera in addition to standard computer setup.
• Home environment must support productivity; remote work is not a replacement for caregiving.

• 200 Mbps minimum for a single‑person residence
• 400 Mbps minimum for residences with 2+ people

• A mission‑driven organization with over 60 years of impact in financial wellness.
• A culture rooted in Integrity, Quality, and Teamwork.
• Growth and development opportunities.
• Supportive, inclusive, and collaborative work environment.
• Competitive compensation and benefits.

– $15.00/hour for most locations up to $17.57/hour for higher‑cost markets (e.g., Los Angeles, CA). Based on where you are located.

40 hours/week.

• This role follows a Monday–Friday schedule, with occasional Saturday rotations (approximately every 6–8 weeks) based on business needs. Flexibility with weekend coverage is required.

EST:
Mon–Thu: 1:00 PM – 10:00 PM & Fri: 11:00 AM – 8:00 PM

CST:
Mon–Thu: 12:00 PM – 9:00 PM & Fri: 10:00 AM – 7:00 PM

MST:
Mon–Thu: 11:00 AM – 8:00 PM & Fri: 9:00 AM – 6:00 PM

PST:
Mon–Thu: 10:00 AM – 7:00 PM & Fri: 8:00 AM – 5:00 PM

• Begins April 6th, 2026
• Mandatory, full‑time for approximately 8 business days
• After training, you transition into your regular schedule.

Ready to Support Clients on Their Path to Financial Wellness? Apply today and become part of a team committed to making a difference; one call at a time.