Remote OCCC Customer Service Agent_Seasonal

Employer Industry: Pest Management Services

• Salary up to $16.73 per hour plus 3% sales commission
• Opportunity for career advancement and potential transition to regular, full-time employment
• Work remotely from your home office with provided equipment
• Comprehensive four-week training program to ensure success
• Flexible schedules that may include nights, weekends, and holidays
• Engaging work environment with gamification methods to enhance performance

• Manage customer relationships to ensure best-in-class service
• Support peak season operations with heavy call volume
• Identify opportunities for cross-selling and upselling services
• Assist customers in retaining business by offering effective remedies
• Utilize gamification tools to measure performance and enhance engagement

• High School Diploma or GED
• 1-2 years of customer service experience, preferably in a call center
• Ability to pass a computer assessment and complete a Culture Index assessment
• Verification of internet speed and adequate home office setup
• Excellent interpersonal and communication skills

• Strong computer skills in various software and web-based applications
• Proficiency in Microsoft Office
• Comfortable working in high-volume customer service environments
• Exceptional customer service soft skills, including empathy
• Ability to prioritize tasks and manage time efficiently