Customer Excellence Coordinator

We're looking for a Customer Excellence Coordinator to join our team based in Salford.

Location:

Salford - remote working available, with occasional travel to the office required.

Hours:

37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Customer Excellence Coordinator, you'll be working within the Central Customer Excellence team, supporting them in embedding a customer-first mindset across the business, you'll be the voice of our customers, helping us create exceptional experiences across our diverse portfolio. Working closely with our central Customer Excellence team, you'll transform valuable feedback into actionable insights that drive continuous improvement in everything we do.

• Managing customer enquiries and complaints, ensuring timely and professional resolution
• Capturing and analysing customer feedback to identify trends and improvement opportunities
• Supporting the mapping and enhancement of end-to-end customer journeys
• Maintaining accurate customer records and using digital tools to track performance
• Preparing evidence for customer service excellence assessments and audits

This role of Customer Excellence Coordinator is great for you if:

• You have experience in a customer-facing or customer support environment
• You're naturally organised with excellent attention to detail
• You communicate clearly and confidently both in writing and verbally
• You enjoy building relationships and working collaboratively across teams
• You're comfortable using digital tools such as Excel, PowerPoint and CRM systems

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.

You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application.