Customer Service , Events & Retail

Position: Customer Service Employee, Events & Retail
Location: Town of Belgium

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* EN# Customer Service Employee, Events & Retail# Customer Service Employee, Events & Retail Province East Flanders Region East Flanders Permanent Contract1 open position

Customer Service Employee, Events & Retail Province East Flanders Beveren-Waas Permanent Contract0-2 years of experience1 open position
** About Staci Belgium
** STACI Belgium is part of the STACI Group, amajor global logistics player specialising in the distribution of physicalmarketing materials for large clients and multinationals. We serve big names inthe automotive, petroleum, food and media sectors. Our services are flex-madeand extensive. In addition to distribution, we also support our clients withpoint-of-sale set-up for specific marketing campaigns and travel to set up anddismantle events.

Staci Belgium offers 120 permanent employees an exciting job. We operate at two sites, Beveren & Boom. For the site in Beveren, we are looking for a great colleague to strengthen our team as a
** Customer Service Employee for events & retail (m/f/x)**.
** Your role
** After an induction period to familiariseyourself with your job’s processes, you will support your colleagues with thedaily administrative and operational follow-up and assistance for the clientsassigned to you.
* ** Client contact**:
You are the first point of contact for our clients’ network and answer their daily queries (e.g. regarding deliveries, orders, webshop login, etc.). This is both by phone and email, in Dutch and French.
* ** Operational follow-up**:
You monitor transports and liaise with warehouse staff and colleagues about receipts, returns and distributions.
* ** Administrative follow-up**:
You oversee order processing and stock management via the ERP system. You keep the client database up to date and log complaints via a CRM system. In addition, you ensure the client environment of the online web platform is properly linked and up to date.
* ** Reporting**:
You prepare various reports, giving colleagues and clients a better overview of developments. Specifically, you produce monthly exports from various systems and carry out some processing in Excel.
* ** Customer-friendly**:
You answer the phone with a smile and are able to assist customers in a friendly and efficient manner.
* ** Communication**:
You easily interact with customers and suppliers in Dutch and French, both by phone and by email.
* ** Administrative skills**:
You are a planner, pay attention to detail, and are a true problem-solver. You can handle multiple tasks simultaneously without losing track of things. You are open to learning new software systems.
* ** Team spirit**:
You enjoy working in a team and are able to discuss matters openly when needed.
* ** Office knowledge**:
You work easily with Excel (pivot tables, hlookup & vlookup, and some basic functions (average, sum, count, etc.) are familiar to you).
* ** Experience & background**:
You have obtained a Professional Bachelor’s degree (PBA) or can demonstrate valuable experience in a similar position. You already have some experience in a logistics sector role.
* ** Development opportunities** :
We offer you the chance to further develop your skills and focus on an active training policy.
* ** Involvement** :
You will join a friendly team where your input or ideas can make a real difference. We strive for an inclusive working environment where everyone can be themselves. Our culture is described as warm and authentic.
* ** Wellbeing** :
We take many initiatives to safeguard the wellbeing of our employees. Safety, trust, health, conviviality and fun are key aspects we actively pursue.
* ** Salary package** :
We offer a full-time permanent contract, with a salary range for this position between €2700 and €3300, depending on demonstrable experience and expertise. Your salary package is further complemented by meal vouchers (€9/day), eco vouchers (€250/year), a hospitalisation insurance covering family members, a sector group insurance, a remote working allowance and the option of a bicycle lease.
* ** Work-life balance & holidays** :
We work with flexible working hours in a 37/39-hour week. In addition to annual leave, there are 12…