Customer Service Representative

Job Title:

Customer Service Representative

Join our team of Customer Service Experts

In 1993, after years of intense product research and development, Englert, Inc. introduced the Leaf Guard® brand gutter, a patented one-piece leaf debris shedding gutter system. The Leaf Guard gutter system revolutionized the industry by providing an innovative one-piece system for residential and commercial application, with a lifetime, clog‑free guarantee. Today, the Leaf Guard brand continues to be a trusted source for quality and reliability, backed by the Good Housekeeping seal.

We are looking for an enthusiastic and self‑motivated Customer Service Sales Representative to join our team in East Brunswick, NJ. You will actively seek and engage customer prospects by providing the appropriate solutions to boost top‑line revenue growth, customer acquisition levels and profitability. This is an exciting opportunity to develop innovative strategies to achieve sales goals, as well as make meaningful connections with our customers.

• Responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.
• Be knowledgeable about our company products and services.
• Identify prospective customers, lead generation and conversion.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they solve customer problems.
• Answer questions about the products.
• Make outgoing calls to confirm appointments.
• Manage outgoing call follow‑ups.
• Handle incoming calls and respond to customers’ requests.
• Book appointments with a high degree of data accuracy.
• Maintain excellent written and verbal communication skills on a consistent basis.
• Identify and escalate issues to supervisors.
• Adapt to fast‑changing guidelines with customers.
• Educate clients by explaining procedures, answering questions, and providing information.
• Maintain and improve quality results by adhering to standards and guidelines.
• Keep abreast of best practices and promotional trends.

• High school graduate or G.E.D.
• A minimum of one year’s experience in an inbound/outbound contact center is preferred.
• Excellent oral and written communication skills.
• Ability to multitask while speaking on the phone, using the computer, and typing simultaneously.
• Typing speed of at least 30 words per minute or 10,000 keystrokes (both alphanumeric) is preferred.
• Experience in providing exceptional customer service and maintaining established quality requirements.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, communication, and negotiation skills.
• Strong telephone selling ability.
• Ability to overcome objections and gain customer commitment.
• Relationship management skills and openness to feedback.
• Reliable transportation to ensure punctuality for shifts.
• Flexible schedule during peak season.
• Subject to background check.
• Available to work various shifts between 7:30 AM and 11:00 PM from Monday to Sunday (40 hours a week).

Active Listening, Problem Solving, Time Management, Adaptability and Confidence

• Days of work:
  Saturday, Sunday, Monday, plus two other days within the week.
• Hours:
  
  12:00 PM – 9:00 PM.
• Training: 2 weeks onsite during the week.
• Hybrid or Work From Home after 60 days.
• Salary: $20.00 per hour.

By submitting your application, you agree that it may be shared with our Great Day affiliated companies for consideration.

Leaf Guard Holdings and its subsidiaries and affiliates, including Englert Inc. provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.