Servicing Travel Advisor III - Chase ; Remote - Tempe, AZ

Job description

You are passionate about the travel industry, enjoy problem‑solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!

• Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short‑term and long‑term fixes, acting as the company and customer advocate and focusing on root‑cause resolution tactics.
• Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions with high regard for accuracy.
• Maintain knowledge of all client programs, products, and procedures, and support various online booking tools and multiple websites.
• Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties, including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
• Maintain high levels of call quality based on outlined criteria; keep confidentiality regarding information shared, inform the immediate supervisor of all significant issues, and take prompt corrective action or suggest alternatives.
• Assist other Travel Advisors with real‑time questions on traveler policies and booking applications, coaching Advisors on best practices, monitoring and managing agent errors, escalations, and customer exceptions, and updating the database used for tracking.
• Provide a professional level of energy and enthusiasm and foster favorable working relationships with internal and external customers and all departments to increase quality and customer service levels.

• High School Diploma or equivalent.
• Two or more years of experience in the travel industry, including intermediate to advanced knowledge of the Global Distribution System (GDS) and/or other technology platforms, including self‑booking tools.
• Effective communication and interpersonal skills to manage internal and external customer issues.
• Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts.
• Excellent time management and multi‑tasking ability, including advanced proficiency using multiple screens in an online environment.
• Ability to work independently yet function as a team member.
• Must reside within a 1‑hour commute of Tempe, AZ, and be willing to work varied hours, including nights and weekends.

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the recruiter. This position requires attendance at scheduled training; the training hours may not coincide with your regularly scheduled hours.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.