Customer Experience Advocate

Overview

We are seeking enthusiastic and service-driven individuals to join our team as a Customer Experience Advocate. In this role, you will support clients by providing travel-related assistance, coordinating bookings, resolving concerns, and ensuring a smooth and positive customer experience from start to finish.

This position blends customer service, problem resolution, and booking coordination in a fully remote environment. No prior travel industry experience is required — training and ongoing support are provided.

• Serve as a primary point of contact for client questions and support needs
• Assist with reservations, confirmations, itinerary updates, and changes
• Provide clear information and thoughtful recommendations
• Resolve service-related concerns in a timely and professional manner
• Research and verify booking options using approved systems
• Maintain accurate client records and documentation
• Communicate via phone, email, and online messaging platforms
• Participate in training and meetings

• Strong written and verbal communication skills
• Customer-focused mindset with strong problem-solving abilities
• Detail-oriented and organized
• Comfortable working independently in a remote environment
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
• English communication proficiency

• 100% remote position
• Flexible scheduling
• Training and professional development
• Incentive programs and travel-related perks