Operations Support Specialist, Customer Service​/HelpDesk

Tire Taxi is a nationwide mobile fleet maintenance company providing on-site tire and vehicle services for both business and consumer clients. Our mission is to simplify fleet and vehicle maintenance through reliable, efficient, and professional mobile service.

As an Operations Support Specialist, you will play a key role in supporting our field-based Mobile Specialists (Technicians) across the country. This remote position ensures seamless daily operations by coordinating systems, order management, communications, parts sourcing, and quality control. You will be assigned to a specific operational zone—typically covering 3–4 cities—and work closely with managers to align on goals, maintain workflow efficiency, and deliver outstanding service to our B2B and B2C customers.

• Provide daily operational support to Mobile Specialists in the field.
• Create and manage service orders within internal systems.
• Communicate effectively with technicians, managers, and customers to ensure smooth service delivery.
• Source and coordinate parts and materials as needed for field operations.
• Perform quality checks on completed work orders to ensure accuracy and compliance.
• Review, process, and bill invoices accurately and timely.
• Take inbound phone calls from both B2B and B2C accounts, addressing customer inquiries and scheduling requests.
• Collaborate with management to achieve performance goals and maintain a productive, efficient zone.
• Support additional functions in billing, sales, and customer relations as needed.

• Previous experience in operations, dispatch, customer service, or administrative support (automotive or fleet industry experience preferred).
• Strong communication and organizational skills.
• Ability to multitask and manage priorities in a fast-paced, remote environment.
• Proficiency with computers, scheduling systems, and office software (e.g., Excel, CRM systems).
• Detail-oriented with a strong sense of accountability.
• Self-motivated and able to work independently as well as part of a team.
• Competitive weekly salary (based on experience).
• Remote work flexibility.
• Opportunities for advancement within a growing company.
• Supportive team culture focused on collaboration and success.