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Customer Service Rep HelpDesk/Support Bilingual Technical Support

Remote Customer Escalations Specialist

Remote / Online - Candidates ideally in
North Carolina, USA
Listing for: First American Financial
Remote/Work from Home position
Listed on 2026-02-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading mortgage servicing company in North Carolina is seeking an experienced customer service representative to handle escalations and support customers. In this role, you will be responsible for resolving inquiries through calls, documenting interactions, and managing case inventories. The ideal candidate will have over 5 years of customer service experience, strong problem-solving skills, and excellent communication abilities. This position offers a competitive salary, benefits, and the option for flexible remote work.
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