Team Lead, Customer Service​/HelpDesk

Position: Team Lead (52860)
Education Level None Full -time OR Part-time Positions available
** Position Overview
** The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.
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* Duties and Responsibilities:

*** Organizing shift schedules for team members
* Monitoring attendance, tardiness and time off
* Assigning duties to specific employees based on role and skills
* Supervising employees and assisting with tasks as necessary
* Managing employees’ requests and transgressions
* Training new and current team members on tasks
* Handling customer issues and managing conflicts
* Adhering to company policies and health, safety and employment standards
* Balancing cash drawers and preparing cash deposits
** Additional Tasks:
*** Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car wash
* Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
* Provide assistance to customers in any area concerning car wash process
* Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
* Points to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
* Smiles at customer and does thumbs up after guest is in neutral with no brakes
* Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
* Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
* Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
* With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.## Qualifications
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* Qualifications:

*** Ability to display courteous and professional attitude
* Excellent customer service skills to ensure optimum customer satisfaction
* Strong ability to work flexible hours, such as evenings and weekends
* Ability to work standing over long periods of time
* Ability to lift items of moderate weight
* Ability to work outdoor and be efficient in all weather conditions
* Ability to interact ethically with fellow employees and customers
* Excellent written and oral communication skills, as well as interpersonal skills
* Strong ability to handle the physical demand of the job
* Ability to follow directions and correctly implement tasks.
* Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance  Roles and responsibilities are listed above but are not limited to the list.  Employees may be asked to complete tasks outside of this list and within managements reason for their job description.

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