Customer Service Representative Scheduler

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Donation matching
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Do you thrive in a fast-paced environment, helping people, and staying one step ahead? American Home Contractors is on the hunt for a Customer Service Representative to join our growing, high-performing team. If you're organized, tech-savvy, and love being the go-to person, this could be your next big move.

Schedule:

Monday–Friday, 8 Hour shift with a 30-minute meal and rest break. Occasional Saturdays from 9:00 AM to 12:00 PM (rotation estimate is every fifth Saturday).

This is a full-time, in-office position. No remote work.

Be the voice of our company:
Handle a high volume of inbound calls, answer questions confidently, and schedule appointments with accuracy and care.

Drive the follow-through:
Each CSR is expected to complete 150+ outbound calls per day once fully trained, no cold calling here, ever. These are warm calls to customers who’ve already contacted us.

Text in real-time:
Use our Podium dashboard to communicate with customers quickly and professionally.

Keep the system clean:
Update our CRM (Zoho) with precise notes and status changes. Mistakes here cause real issues.

Support every team:
You’ll interact with nearly every department, acting as the glue between customers and the rest of the company.

• You’re reliable and punctual. Full stop. If you can't show up on time consistently, this won't be the right fit.
• You’re proactive and focused. This is a high-output role. It’s not a place for multitasking on your phone or watching background distractions.
• You thrive under pressure. You can juggle tasks and keep your cool in a fast-paced setting.
• You love tech. You’re confident using systems like CRMs, scheduling tools, and communication platforms.
• You’re detail-obsessed. Accuracy is a must in this role.
• You’ve got people skills. Whether it's on the phone, over text, or in person, you make people feel heard and taken care of.

• Experience in appointment setting or a similar call-heavy role
• Familiarity with Zoho or similar CRM platforms
• You get a genuine kick out of exceeding expectations

You’ll be part of a tight-knit team with room to grow fast. You’ll make a real impact from day one. And most importantly, you’ll never be bored.

Ready to rise to the challenge? Send your resume and a quick note on why you’re the customer service star we’ve been searching for.