Customer Care Travel Specialist
Chula Vista, San Diego County, California, 91911, USA
Listed on 2026-02-17
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, Client Relationship Manager
Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Position OverviewWe are currently seeking service-driven, detail-oriented individuals to join our team as Customer Care Travel Specialists.
In this fully remote role, you will support clients with planning, booking, and managing travel while delivering exceptional customer care throughout the entire travel journey. From initial consultation to post-trip follow-up, your focus will be creating smooth, stress-free experiences that build long-term client relationships.
No prior travel industry experience is required. Comprehensive training and certification are provided. Multiple openings available.
ResponsibilitiesAssist clients with booking flights, hotels, vacation packages, and tours
Provide professional responses to client inquiries via phone and email
Manage confirmations, itinerary updates, changes, and cancellations
Offer destination recommendations and travel guidance
Ensure accurate processing of travel documents and invoices
Build strong client relationships to encourage repeat and referral business
Stay updated on travel policies, promotions, and supplier offerings
Maintain organized client records and booking details
Strong customer service and communication skills
Problem-solving mindset with attention to detail
Ability to multitask in a digital environment
Comfortable using online booking platforms and computer systems
Self-motivated and able to work independently
Reliable internet connection and home office setup
Must be 18+ years old
Must reside in an eligible hiring region
Flexible full-time or part-time scheduling
Ongoing training, certification, and mentorship
No income cap — performance-based earning potential
Flexible work-from-home schedule
Access to professional booking tools and supplier partnerships
Travel discounts and industry perks
Supportive team environment
Leadership and growth opportunities
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