Client Experience Specialist

Position Overview

We are seeking detail-oriented and customer-focused individuals to join our team as a Client Experience Specialist. In this role, you will support clients throughout the travel planning and booking process by providing guidance, coordinating reservations, resolving service concerns, and ensuring a seamless customer experience.

No prior travel industry experience is required. Comprehensive training and ongoing support are provided.

• Serve as the primary point of contact for client inquiries and support
• Curate, tailor, and adjust personalized itineraries
• Provide accurate travel information and personalized recommendations
• Research and verify booking options using approved systems
• Resolve service-related concerns in a timely and professional manner
• Maintain detailed and accurate client records
• Communicate clearly via phone, email, and online platforms
• Participate in training sessions and team meetings

• Strong written and verbal communication skills
• Customer-focused mindset with strong problem-solving abilities
• Detail-oriented and highly organized
• Comfortable working independently in a remote environment
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
• English communication proficiency

• 100% remote position
• Flexible scheduling
• Ongoing training and professional development
• Incentive programs and travel-related perks
• Opportunities for advancement