Customer Engagement Intern

Program Dates:
June 1 - August 7, 2026

Compensation: $17 per hour

Role:
Hybrid - Quincy, MA

As a boutique fintech company, we provide our employees unique opportunities to gain extensive exposure to various problems and be challenged to find solutions to impact our business. As an Intern you will spend 10 weeks gaining firsthand experience working as a contributing member of the Rapid Ratings team. Through our Program's Core Curriculum, you can look forward to your summer with guidance every step of the way, exposing you to all facets of the Company and the industry we operate in.

At the end of the summer, our goal for all interns is that they leave the program with enough hands-on experience to help them to make guided and educated decisions about the next steps they take on their career paths. Altogether, interns will walk away from Rapid Ratings with knowledge of more than just the area they worked in over the summer.

About the Opportunity:

Join Rapid Ratings as a Member Services Intern,

where you will support the team responsible for managing day-to-day interactions with members (customers) across our platform. The Member Services Intern will assist with customer outreach, inbound inquiries, operational request processing, and internal coordination to help ensure a smooth and professional experience for all external stakeholders.

In this role, you will gain firsthand exposure to customer-facing operations within a fintech environment, learning how structured processes, clear communication, and cross-functional collaboration support scalable service delivery. You will work closely with experienced Member Services Leads and Associates to support live requests, assist with financial data research, and help maintain internal workflows that enable the team to operate efficiently.

Through direct involvement in outreach campaigns, mainline and inbox monitoring, and internal process support, you will develop strong professional communication skills and a practical understanding of how client experience is managed in a growing organization.

Key Responsibilities Include:

Marketing Outreach Support

* Support active marketing campaigns through follow-up emails and outbound calls

* Respond to basic member questions or route inquiries to appropriate internal contacts

* Complete and update requests using Rapid Ratings' Network Management System

* Maintain accurate documentation and follow defined outreach processes

Financial Data Research

* Assist Member Services Associates in locating financial statements and related data from public registries

* Document findings clearly and consistently according to internal guidelines

* Support data accuracy and integrity by following established research standards

Member Services Mainline Support

* Monitor and answer incoming calls on the Member Services mainline

* Provide basic information or forward calls to the appropriate internal teams

* Represent Rapid Ratings professionally in all phone interactions

Member Services Process Support

* Monitor shared inboxes for customer and member inquiries

* Forward emails to appropriate internal contacts based on defined workflows

* Assist with reorganization and maintenance of internal documents

Who We're Looking for:

* Bachelor's Degree candidate

* Strong written and verbal communication skills

* Comfortable with email, phone communication, and internal systems

* Detail-oriented with strong organizational skills

* Ability to follow defined processes and manage multiple tasks

* Professional, reliable, and eager to learn in a corporate environment

* Familiar with Microsoft 365 Products, Apps, and Services.

What We Offer:

* The opportunity to grow alongside a fast-growing fintech company

* Hands-on training and experience in outreach and sales

* Hands-on experience working with external stakeholders

* Opportunities for both personal and professional growth

* Competitive Hourly Pay

Note:

Our NYC and Boston offices are open with continued options of hybrid on-site/remote working. That said, it is important that the student in this role is based in the greater Boston area and can work in our Quincy office 2 days a week.

Why join Rapid Ratings?

Here at Rapid Ratings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and challenged to do their best. We know that bringing together employees (and interns!) with diverse backgrounds, perspectives, and experiences sparks innovation, promotes better decision making and yields the creative problem solving that is critical to our long-term success. We offer a flexible work environment, continuous education and learning, and much more.

With us, you are not just a number - we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.

Would you like to know more about us and Rapid Ratings?

Head over to our website: