Customer Success Manager

Employer Industry: Software Development

• Salary up to $100,000
• Opportunity to build and lead the customer success team
• Fully remote position with flexibility in work location
• Employer-sponsored health insurance
• Unlimited paid time off (PTO) to ensure work-life balance
• Fast-growing startup environment with a focus on individual contributions and responsibility

• Onboard new customers from contract signing to live team training
• Check in with current customers to address technical questions and share best practices
• Assist in hiring and training the customer success team
• Collaborate closely with the founder to drive customer success initiatives
• Contribute to the development and enhancement of customer support processes

• Minimum of 2 years in a customer success, onboarding, or technical support role
• Strong passion for customer interaction on a daily basis
• Exceptional attention to detail
• Ability to thrive in ambiguous and experimental environments
• Desire to build and lead a customer success team

• Previous experience in a high-growth startup environment
• Familiarity with software onboarding processes
• Proven track record of enhancing customer satisfaction and retention

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