Licensed Health Insurance Representative

Licensed Health Insurance Representative – Remote

Remote Work-at-Home.

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, operating call centers and remote agents across multiple industries.

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high‑quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance‑related questions.
• Maintain accurate and up‑to‑date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

• High school diploma or GED.
• Must hold a valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• Flexible schedule, strong analytical and problem‑solving skills, and the ability to multitask effectively.
• Capable of functioning efficiently in a fast‑paced environment.
• Dependable in completing assignments and maintaining attendance.

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21” monitors are needed.
• Hard‑wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
• Wireless connections, including encrypted ones, are not allowed for accessing the clients Work‑at‑Home systems.
• You must provide your own headset; specific models will be recommended during the interview process.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Comprehensive medical, dental, and vision coverage after 60 days (full‑time); 30‑day eligibility for all employees.
• Retirement Savings:
  Retirement plans where available.
• Disability Insurance:
  Short‑term coverage.
• Life Insurance:
  Life insurance options.
• Supplemental Insurance:
  Accident and critical illness coverage.
• Career Growth:
  Internal promotions and advancement opportunities.
• Paid Training:
  Earn while learning new skills.
• Work Environment:
  Team‑oriented culture fostering collaboration.
• Casual Dress Code:
  Comfortable work apparel.

This role operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach, lift up to 40 pounds, and use other office equipment.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee, unless such accommodations cause undue hardship.

MCI embraces differences and believes diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit…