Customer Care Representative - FEP; Las Vegas, Nevada

Overview

Title:
Customer Care Representative I - FEP (Las Vegas, Nevada)

3634 S Maryland Pkwy, Las Vegas, NV 89169

Location:

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Note:

candidates not within a reasonable commuting distance will not be considered for employment, unless an accommodation is granted as required by law. You will be required to participate in a virtual training with 100% attendance during the full 15 weeks.

Start date:

4/6/2026.

Hours:

8:30 AM - 5 PM PST during training and 9 AM - 5:30 PM PST after training.

As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!

• From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers.
• You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
• You will partner internally to create a seamless experience for our customers and resolve potential issues.

• A career path with opportunity for growth
• Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
• Affordable Health Insurance, Dental, Vision and Basic Life
• 401K match, Paid Time Off, Holiday Pay
• Annual incentive bonus and annual increases plan based on performance.

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

• The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.
• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.
• A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred.
• A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.
• Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by being on time and available to meet member’s needs, and ensuring follow-ups are completed preferred.
• Flexible and quick learner, willing to adapt to changing customer and business needs preferred.

For candidates working in person or virtually in the below location(s), the salary range for this specific position is $16.85/hr to $25.28/hr locations:
Nevada

In addition to salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. The salary offered is based on legitimate, non-discriminatory factors set by the Company. The Company is committed to equal pay opportunities for equal work regardless of gender, race, or any other category protected by law.

• The salary range is Elevance Health’s good-faith belief of the range of possible compensation at posting time. This range may be modified in the future and actual compensation may vary based on location, experience, education and/or skill level. No amount is considered wages until earned, vested, and determinable. Bonus, commissions, benefits, or other compensation are at the Company’s discretion.

Note:

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