Remote Customer Service Representative - Aftermarket Auto Parts

Overview

Employer Industry: E-commerce Retail (Automotive Enthusiasts)

• Starting pay of $15/hour with additional shift differentials for weekend work
• Earn up to an additional $2.50/hour each week through performance and perfect attendance bonuses
• Tenure-based pay increases of $0.50/hour at key milestones (6, 12, 18, and 24 months)
• Comprehensive benefits including medical, dental, vision, and a generous 401(k) match
• Remote work flexibility with a focus on work-life balance
• Discounts on automotive products and reimbursement programs for vehicle modifications and car show admissions

• Handle incoming customer calls regarding post-purchase issues such as returns and order tracking
• Provide professional and efficient service for all customer inquiries
• Process customer requests and educate customers on policies and procedures
• Continuously improve knowledge through company-sponsored training programs
• Report trends or problems to Customer Service Leadership and meet performance expectations

• High school diploma or equivalent combination of education and experience
• Minimum of 1 year of previous customer service experience
• Ability to acquire automotive knowledge for supported vehicles
• Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel
• Strong organizational skills and the ability to handle multiple tasks simultaneously

• Bi-lingual skills are a plus
• Experience in the automotive industry or with automotive products

#Ecommerce #Customer Service #Automotive Enthusiasts #Remote Work #Career Growth

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