Switchboard Operator | Onsite ; No remote

Magellan Solutions USA, a proud veteran-owned Business Process Outsourcing (BPO) company, is seeking reliable and service-driven Customer Service Representatives to support a critical Federal client at a premier medical facility in the Bronx, NY.

This is a full-time, essential onsite position supporting a 24/7 operation. Remote work is not available.

• Serve a Greater Mission:
  Play a direct role in supporting our nation’s Veterans and the medical professionals who care for them.
• Fast-Paced, High-Impact Role:
  Work in a high-volume call environment where efficiency, accuracy, and professionalism matter.
• Inbound Calls Only:
  Focus solely on assisting callers—no outbound or sales calls.
• Onsite Medical Facility:
  Work within a respected, professional healthcare setting.
• Purpose-Driven Team:
  Join a team that values accountability, teamwork, and making a meaningful daily impact.

• Serve as the first point of contact, professionally handling a high volume of inbound calls.
• Accurately route calls to the appropriate departments while maintaining efficiency and attention to detail.
• Follow established federal and facility protocols to ensure compliance, security, and reliability.
• Deliver consistently respectful, empathetic service to Veterans, medical staff, and facility partners.

Monday, Tuesday, Friday, Saturday, Sunday | 3:30 p.m. – 12:00 a.m. (Evening)

• Day: 7:30 a.m. – 4:00 p.m.
• Evening: 3:30 p.m. – 12:00 a.m.
• Overnight: 12:00 a.m. – 8:00 a.m.
• Education:
  
  High School Diploma or equivalent (required).
• Experience:
  
  Customer service or call center experience strongly preferred, especially in high-volume environments.
• Communication:
  Clear, professional verbal communication and strong phone presence.
• Reliability:
  Punctual, detail-oriented, and able to remain composed under pressure.
• Technical
  
  Skills:
  
  Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Clearance:
  Ability to pass a comprehensive Federal background check is required.
• Military Affiliation:
  Prior military service or experience supporting military or veteran communities is a strong plus.

• 👉 Apply now to join a mission-driven team supporting our nation’s Veterans through dependable, high-quality service—every call, every day.