Member Outreach Representative; Outbound Calls

Description

New Member Welcome representatives will ensure members understand the plan they've purchased by providing benefits and ensuring members have access to the care they need. They assign primary care physicians, schedule appointments as needed, and assist members in transitioning pharmacy items to an IGP or community pharmacy. They act as a resource for internal and external customers, helping to resolve complex care issues and assisting with member retention by providing superior service experiences while resolving complaints and inquiries in writing and over the telephone.

These employees will make outbound calls to assist Medicare members in scheduling Annual Wellness Visits. This is a call center position that requires member contact and outreach to approximately 50 people per day.

• Minimum two (2) years of insurance call center experience OR minimum one (1) year of experience in the health plan or delivery system (internal).
• High School Diploma or equivalent.
• Knowledge of medical terminology, advanced coding, and Medicare training.
• Analytical, communication, and problem‑solving skills.
• Computer skills.

Disqualifier: Time off over the course of the contract.

• A connection with 20 Mb+ download and 8–10 Mb upload speeds is REQUIRED.
• Must be able to hardwire to the internet modem and cannot access internet wirelessly.
• Please have each candidate test their internet speed to ensure they can meet this requirement before being selected for interview ().
• In areas where internet services providers (ISP) are limited, adequate internet services may not be available. This must be considered when evaluating an individual's ability to work from home.

• Employees who work from home must have a quiet and private workspace in the home. PHI (Patient Health Information) must be protected at all times.
• Telecommuting should not be viewed or used as a substitute for dependent care. Telecommuters must make regular dependent‑care arrangements while telecommuting.
• This is a remote work opportunity, but not suitable for nomadic employment. Candidates must reside in Washington or Idaho during their contract for employment with Kaiser Permanente and cannot travel with their equipment.
• Equipment supplied to all home agents includes a computer, two monitors, keyboard, mouse, headset, and webcam.
• Agents are expected to join training and scheduled meetings with camera on.

This is a Contract position based out of Renton, WA.

The pay range for this position is $22.00 – $24.00 per hour.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for the employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

This is a fully remote position.

This position is anticipated to close on Feb 27, 2026.

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That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any…