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Customer Service Rep -FMLA
Remote / Online - Candidates ideally in
Bloomfield, Hartford County, Connecticut, 06002, USA
Listed on 2026-02-18
Bloomfield, Hartford County, Connecticut, 06002, USA
Listing for:
Axelon Services Corporation
Remote/Work from Home
position Listed on 2026-02-18
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Customer Service Rep - FMLA
Location:
Bloomfield, CT Max Pay Rate: $20 Per Hour Core Skills and Experience:
- 1 year of familiarity with state PFL and FMLA
- 2 years of Customer Service background
- Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
- Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state, and company policies.
- Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers, and other key stakeholders necessary to appropriately determine liability.
- Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).
- Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.
- Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy, and a positive claimant experience.
- Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.
- New hires should live a commutable distance from the site the role is posted in.
- Strong communication skills, both written and oral.
- Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
- Strong letter writing/Microsoft Word skills.
- 2 years of Customer Service background.
- High School Diploma or GED equivalent.
- This role has mandatory paid training starting on February 16th. Candidates must be available and present for all training days.
- 1 year of experience in one or more leave State and Federal Leave Laws.
- Prior experience with PFML, FMLA, Absence Management, or Disability Claims.
- Experience handling insurance claims (auto, home, life, etc.)
- College Degree / Higher Education.
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