Customer Support Associate - Work From Home
Remote / Online - Candidates ideally in
Ithaca, Tompkins County, New York, 14850, USA
Listed on 2026-02-18
Ithaca, Tompkins County, New York, 14850, USA
Listing for:
EnergyHub
Remote/Work from Home
position Listed on 2026-02-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Provide email support for our program applicants and participants;
Manage a trouble ticket queue to track issues from initial report to resolution;
Work with other internal teams to identify systemic issues and recommend improvements to products and processes;
Provide weekly and monthly reporting on all program support activity as needed.
Position Requirements
10+ Years
work experience
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