Dispatch Coordinator, Telecom; Drop Bury

Dispatch Coordinator, Telecom (Drop Bury)

Memphis, TN ()
• Drop Bury

Job Type

Full-time

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets;

over 300 experienced bury drop crews; and more than 700 professional technicians.

We have an exciting opportunity for a Dispatch Coordinator to join our Drop Bury team. In this role you will assist the drop bury teams with requesting utility locates, dispatching and answer calls from technicians in the field and assist with administrative duties such as data entry and reporting. The ideal individual would be a conceptual thinker with a strong attention to detail and superb organizational and time management skills.

This position can be worked remotely from your home office

Why TAK?

• Full Time:
  Sun - Sat (40 hrs per week between 8am - 7:30pm)

• Must be able to work one weekend day (Sat or Sun) - will have off 1 day during the week

• Paid Weekly

• Compensation: $18 - $22 per hour, DOE

• Full Benefits Package (Medical, Dental & Vision)

• Paid Time Off

• 401(k) with Company Match!

• 25K Company Paid Life Insurance

• Independent Work & Team Collaboration

• Career Development & Advancement Opportunities!

The Role

• Dispatch and assign service requests to installation and service technicians based on skill set, availability, travel time, and service level requirements

• Act as liaison between technicians, customer service teams, and customers to ensure clear communication and job completion

• Optimize daily routes and schedules to drive field productivity and meet MSO requirements

• Monitor job progress, adjust assignments as needed, and address scheduling conflicts, overbooking, or inefficiencies

• Make outbound calls to customers to confirm, update, or reschedule appointments

• Maintain accurate service records and customer history; input and manage data in CSG, WFX, ACSR, and Penguin systems

• Request utility locates as required

• Close work orders using proper codes and verify completion, including reviewing failed or missed jobs

• Provide customer support to resolve service issues and prevent unnecessary service calls

• Escalate dispatch challenges to leadership as needed

• Perform other duties as assigned

Requirements

• 1+ years of dispatching, service industry support or customer service experience

• Good verbal, written and interpersonal communication skills

• Professional demeanor

• Strong analytical problem-solving skills

• Ability to focus on specialized tasks, engaging in customer communications

• Self-motivated with the ability to work independently and multi-task

• Flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business

• Must have a quiet workspace and strong internet

• Ability to wear telephone headset

• Ability to work independently

• Ability to work seated for prolonged periods of time

• Must provide a valid government-issued photo  verification; a driver’s license is required if the role involves driving

• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices.

Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting

Salary Description

$18 - $22 hourly, DOE