Customer Service Representative

• Charlotte, North Carolina, United States

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicate clearly, and are interested in learning the travel business while delivering exceptional service.

• Respond to customer inquiries via phone, email, and online messaging.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information about destinations, travel options, policies, and procedures.
• Maintain clear, professional, and timely communication.
• Follow company service standards and operational guidelines.
• Document client interactions and updates in company systems.
• Support clients before, during, and after travel as needed.

• Strong communication and interpersonal skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and web-based systems.
• Detail-oriented with a positive, solution-focused mindset.
• Interest in travel, hospitality, or tourism is a plus.

• Comprehensive training and ongoing support.
• Flexible remote work options (part-time or full-time).
• Opportunities for growth within the travel industry.
• Supportive, team-focused environment.
• Performance-based advancement opportunities.