Customer Success Manager

Customer Success Manager (CSM)

Empower Clients. Drive Growth. Make an Impact.

Palm Tech is a trusted IT partner based in West Palm Beach, Florida
, dedicated to delivering high-quality technology solutions that empower businesses to thrive. Our mission is simple: provide innovative, secure, and scalable IT services that align with our clients’ goals.

As part of BERPL Technologies
, Palm Tech combines local expertise with expanded resources and funding to accelerate growth and deliver even greater value. We remain committed to our core promise—exceptional service, strong client relationships, and solutions that drive success.

Our clients continue to enjoy the same personalized support they’ve come to expect, now backed by enhanced capabilities, new services, and a culture focused on customer obsession, innovation, and long-term success
. At Palm Tech, we believe in doing the right things for the right reasons—building lasting partnerships and creating opportunities for both our clients and our team.

Are you passionate about building strong relationships and helping clients succeed? Join our team as a Customer Success Manager (CSM) and play a key role in ensuring our clients get the most value from our services. You’ll be their trusted advisor—guiding, supporting, and uncovering opportunities for growth.

• Be the Go-To Partner:
  Build lasting relationships and serve as the primary contact for client needs.
• Champion Customer Success:
  Monitor satisfaction, gather feedback, and proactively resolve issues.
• Drive Retention & Growth:
  Spot opportunities to expand client partnerships through upselling and cross‑selling.
• Understand & Align:
  Dive into client goals and technology needs to tailor solutions that deliver real impact.
• Collaborate for Excellence:
  Work closely with internal teams to ensure seamless service delivery.
• Turn Data into Insights:
  Analyze trends and share actionable recommendations with clients and stakeholders.

• Proven ability to build relationships and deliver exceptional customer experiences.
• Strong problem-solving and analytical skills to turn data into meaningful actions.
• Excellent communication—both written and verbal.
• Self‑starter mindset with the ability to thrive in a remote work environment.
• 3–5 years of experience in IT or IT‑related customer service.

• A bachelor’s degree or equivalent experience.
• Familiarity with MSP environments and service delivery models.

• Impact:
  Your work directly influences client success and company growth.
• Growth:
  Opportunities to learn, lead, and advance your career.
• Culture:
  Collaborative, supportive, and driven by innovation.

Ready to make a difference? Apply today and help us shape the future of customer success at Palm Tech!