Customer Service Rep – Tax; Seasonal, Bilingual: English​/Spanish – Remote

Employer Industry: Customer Service and Support

• Salary up to $16/hr
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work-from-home convenience with a supportive remote work environment
• Paid training and performance-based incentives available
• Access to health and wellness programs and mentorship opportunities
• Celebrations and events that promote diversity, equity, and inclusion

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive demeanor

• Fluency in both Spanish and English (reading, writing, and speaking)
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for work shifts
• A quiet, distraction-free environment to work from at home

• Strong computer navigation skills and proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Experience with remote work setups, including specific computer and internet requirements

#Customer Service #Remote Work #Career Growth #Bilingual Jobs #Work From Home

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