Remote Call Center Representative

Job Description

The environment will involve back-to-back calls for most of the day, along with elevated wait times. Because of this, customers may occasionally come in frustrated or impatient. We need candidates who are comfortable working in a fast-paced queue, can remain calm under pressure, and maintain a professional tone without matching customer frustration. This support would be for an income verification program, so we are looking for candidates with strong customer service skills who are comfortable handling high-volume phone work and can ramp up quickly.

• Must have high speed connected internet.
• Prior call center or high-volume phone experience
• Demonstrated reliability and consistent attendance
• Comfort handling consecutive calls throughout the day
• Strong communication skills and emotional composure
• Ability to de-escalate and manage frustrated callers professionally
• Must have good customer service/communication skills.

This is a Contract to Hire position based out of Nashville, TN.

The pay range for this position is $16.10 - $16.10/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Feb 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.